Technology · Smart home

Reconnect an offline smart device

Bring cameras, lights, plugs and sensors back online.

1. Confirm the device has power and that the home internet connection is working.
2. Restart the device and router, then check the manufacturer app for service notices.
3. Many smart devices require 2.4 GHz Wi-Fi; confirm the phone and device can use the required band during setup.
4. Reset and re-add the device only after checking whether a reset removes recordings, schedules or automations.

Follow the official instructions for your device or service. Back up important data before changing settings or attempting repairs.