Cybersecurity · Scams
Spot a phishing message
Check urgent emails, texts and calls before responding.
5 min read · General educational guidance
- Pause when a message creates urgency, fear, secrecy or an unexpected payment request.
- Check the full sender address and open the organization through its official app or typed website—not the message link.
- Verify unusual requests through a separate known contact method and report the message.
Practical example
A delivery text says a fee is due today. Do not use its link. Open the courier’s official app or type its known website, enter the tracking number there, and report the text if the request is not confirmed.
Common mistakes to avoid
- Calling the phone number or using the unsubscribe link inside a suspicious message.
- Assuming correct spelling, a logo or a familiar display name proves authenticity.
- Forwarding a dangerous attachment to colleagues as a warning.
Trusted sources and next reading
If money, identity documents or a work system may be affected, preserve evidence and contact the relevant bank, employer or authority quickly.